F.A.Q.

We understand that offering your pets the best is your primary concern; after all, they are a part of the family now. That is our number one focus too!

With the abundance of information available online today, getting the right information can be very tricky. As a result of this, we have compiled frequently asked questions with answers that you can trust.You can contact us if you have any more questions asides the below.

FAQs

Frequently Asked Questions.
We understand that offering your pets the best is your primary concern; after all, they are a part of the family now. That is our number one focus too!

With the abundance of information available online today, getting the right information can be very tricky. As a result of this, we have compiled frequently asked questions with answers that you can trust.You can contact us if you have any more questions asides the below.

Bone Faq

1

Are all bones created equal?

No, we're afraid not, many factors go into the production of bones. We specifically use cattle 18 months or younger so the bones are at their densest. Moisture is also incredibly important to monitor during the process as well.

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2

Are some bones harder than others?

Pork and lamb bones are softer and are perfect for light chewers. Beef bones are denser making them perfect for heavier chewers.

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3

Do you recommend supervising a dog while they chew?

Always monitor your dog while they chew. If the dog chews too quickly, it isn't the right chew for the dog. Bones should be slowly gnawed down and not meant to be ingested. The natural benefits of the grease and marrow can support a healthy skin and coat.

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Peak Chaser Chew FAQ

13

Where are Peak Chaser chews made?

In the Himalayans of Nepal by a USFDA registered facility and the facility is certified by the state of California (CDPH).

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7

Do Peak Chaser stain or have an odour?

Peak Chaser chews do not stain and have a pleasant smell with a tasty smoky flavour.

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8

How are Peak Chaser chews made?

Yak milk is first collected by a group of farms. The yak milk is boiled while being continuously stirred with a wooded paddle called a "Kelu". During the stirring process is when the lime juice is added. After 45 minutes of continuous stirring the white cheese starts forming and it is separated with a large bamboo sleeve called a "cherang". The fresh soft cheese is spread onto a piece of cotton cloth that is tied and pressed firmly to drain all the excess water. From there the cheese is cut into pieces and then smoked for 30 to 45 days using a wood oven for hardening. This is the process that gives you a hard treat with a smoky flavour your dog will love!

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Pet Food FAQ

23

What does grain free mean?

Grain free means there are no grains in any of the formulas. Some dogs are allergic to grains so our Grain Free formulas are meant to be an alternative to them. We still emphasize high protein and low carbohydrates for optimum nutrition.

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24

What food is the best fit for my dog?

Every dog is different just as every person is unique in their needs. Activity level sensitivities are just a few of the considerations that one must consider for their diet. Please contact us and we'll do our best to help you find the correct fit. Consult your veterinarian with any questions as well. We're here to help! So please contact us here http://www.northstarpremiumpet.com/contact-us

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25

Why do you have coconut meal in your Haven formulas?

Coconut has a low glycaemic index and is a rich source of fibre. It's also a great carbohydrates source that contains healthy oils for the skin, coat. Also, a great source of energy.

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Supplementary FAQ

28

Are True Course Taurine toppers made in the USA?

Of course!

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29

Is True Course Salmon Oil from sustainable sources?

All True Course Salmon Oil is certified sustainable.

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30

Is True Course Salmon Oil wild caught?

All True Course Salmon oil is caught off the coast of Alaska. We never use farmed salmon oil (which tend to be lower in Omega 3's, EPA, and DHA).

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