F.A.Q.

We understand that offering your pets the best is your primary concern; after all, they are a part of the family now. That is our number one focus too!

With the abundance of information available online today, getting the right information can be very tricky. As a result of this, we have compiled frequently asked questions with answers that you can trust.You can contact us if you have any more questions asides the below.

FAQs

Frequently Asked Questions.
We understand that offering your pets the best is your primary concern; after all, they are a part of the family now. That is our number one focus too!

With the abundance of information available online today, getting the right information can be very tricky. As a result of this, we have compiled frequently asked questions with answers that you can trust.You can contact us if you have any more questions asides the below.

Bone Faq

1

Are all bones created equal?

No, we're afraid not, many factors go into the production of bones. We specifically use cattle 18 months or younger so the bones are at their densest. Moisture is also incredibly important to monitor during the process as well.

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2

Are some bones harder than others?

Pork and lamb bones are softer and are perfect for light chewers. Beef bones are denser making them perfect for heavier chewers.

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3

Do you recommend supervising a dog while they chew?

Always monitor your dog while they chew. If the dog chews too quickly, it isn't the right chew for the dog. Bones should be slowly gnawed down and not meant to be ingested. The natural benefits of the grease and marrow can support a healthy skin and coat.

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Peak Chaser Chew FAQ

13

Where are Peak Chaser chews made?

In the Himalayans of Nepal by a USFDA registered facility and the facility is certified by the state of California (CDPH).

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7

Do Peak Chaser stain or have an odour?

Peak Chaser chews do not stain and have a pleasant smell with a tasty smoky flavour.

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8

How are Peak Chaser chews made?

Yak milk is first collected by a group of farms. The yak milk is boiled while being continuously stirred with a wooded paddle called a "Kelu". During the stirring process is when the lime juice is added. After 45 minutes of continuous stirring the white cheese starts forming and it is separated with a large bamboo sleeve called a "cherang". The fresh soft cheese is spread onto a piece of cotton cloth that is tied and pressed firmly to drain all the excess water. From there the cheese is cut into pieces and then smoked for 30 to 45 days using a wood oven for hardening. This is the process that gives you a hard treat with a smoky flavour your dog will love!

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Pet Food FAQ

20

What are the differences between your Ancient Grains, Grain Free, & Haven lines of pet food?

Ancient grains - Made with sorghum, brown rice, and millet. Modest levels of fat and protein. Always meat as the first ingredient. Always gluten free and free of corn, wheat, soy, by-products or fillers. Grain Free - Made with a blend of tapioca, potato, and peas. Always meat as the first ingredient. Always grain and gluten free. Also made without any corn, wheat, soy, by-products, fillers. Haven - Our signature blend. Higher protein and fat ratio compared to the ancient grains. Made with sorghum, millet and quinoa; which are low glycaemic binders. All formulas are a multiple protein blend. Haven is also imbued with coconut meal, antioxidant rich super foods. There is also added chicken cartilage for a natural source of chondroitin sulphate and glucosamine. Added flaxseed, salmon oil, and cod liver oil for skin and coat support.

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21

What are Zinpro minerals?

Zinpro is an organic trace mineral designed around an essential amino acid complex for superior bioavailability. Zinpro minerals promote better coats, stronger immune system, aids in digestive health and may help with hormone levels.

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22

What does ancient grain mean?

Ancient grains are typically grains that have been alternated from their native form. All the grains that are used in the North Winds Premium lines use are GMO free and from the most trusted of sources.

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Supplementary FAQ

28

Are True Course Taurine toppers made in the USA?

Of course!

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29

Is True Course Salmon Oil from sustainable sources?

All True Course Salmon Oil is certified sustainable.

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30

Is True Course Salmon Oil wild caught?

All True Course Salmon oil is caught off the coast of Alaska. We never use farmed salmon oil (which tend to be lower in Omega 3's, EPA, and DHA).

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